ACCUCOMS launches user interaction program for Elsevier

ACCUCOMS will train Elsevier users in Turkey as part of a newly launched user interaction program. The user interaction program trains researchers and librarians in the use of Elsevier’s scholarly tools and solutions, such as ScienceDirect and Scopus.

In 2013, ACCUCOMS will organize user training sessions on behalf of Elsevier at more than a hundred libraries and universities in Turkey as a continuation of Elsevier’s training support for universities over the past years. Training sessions will show researchers how Elsevier’s various tools and solutions can benefit them and their research or studies.

“Since we believe that training existing customers will increase loyalty and advocacy for our products, face-to-face trainings for our end-users take precedence over other services,” said Gamze Keskin, Customer Development Manager at Elsevier. “We are very happy to be cooperating with ACCUCOMS to create further awareness about Elsevier products and services within the research and library community, train end-users and stimulate usage. Our main ambition is to maintain the most efficient and effective user experience to ensure that the contribution of our solutions is beyond expectation and creates value for research workflows.”

“The need for effective user training sessions became apparent to us through our sales and marketing activities for publishers,” said Pinar Erzin, Managing Director at ACCUCOMS. “Trainings will be conducted by dedicated trainers for the scientific community, who will also be trained by Elsevier specialists. They will follow the original business workflows in order to achieve the most efficient results. We are very excited about this first user interaction program for Elsevier.”